Location: Pflugerville, Texas | Cell: 703.678.9227 |Email: tiopepartager@outlook.com

LinkedIn: www.linkedin.com/in/hollydaigle3675  Portfolio: https://www.ladybugtechnicalwriter.com/

TECHNICAL WRITER

A technical communications professional who utilizes creative aptitude and proficient writing techniques and technologies to develop technical documents.  

TECHNICAL WRITING SKILLS

Writer Graphics – Canva and Word: brochures and creative typography, Power Point: instructions, Photoshop: simple marketing design and job fair poster, Illustrator:  logo, flowchart, bar chart, InDesign: job fair poster and portfolio

Careers and Professionalism – skills gap analysis, memorandum for professional development plan proposal of work, peer review, independent study project

Editing Government, Business, and Technical Information – proofreading, copyediting, hardcopy markup, proofreading symbols, track changes, grammar, punctuation, structure, style guides, style sheet, edit summary

DITA for Structured Authoring for Information Specialist – concept, task, reference, short description, map, content reference, cross-reference, conditional processing, CSS, PDF output

 Technical Communication with Digital Publishing Systems – Madcap Flare: create a book-length technical document, snippets, variables, CSS, footer, index, glossary, appendix, table of contents, master page, style page, cross-reference, footnote

 Technical and Business Writing – technical report, letter, memo, proposal, and oral presentation, focusing on clarity, conciseness, accuracy, research techniques, and design

 Fundamentals of Digital Publishing – blog writing, digital publishing techniques, book proposal, legal use of graphics, audience analysis, social media networking, eBook writing

 Online Helps and Help-Authoring Tools – MadCap Flare: snippets and variables, font format and lists, import CSS, create and use custom CSS, audio and video, condition tags, image, table, and table of contents

 XHTML and CSS for Information Specialists – webpage development: tags, accordion, button, border, box, carousel, fonts, graphics, links, targets, forms, audio, video, sub-columns, sub-rows, tri-pane

 Web-Based Content Management Systems – Drupal: build site, create a basic page, create a poll, create a blog, create a contact form, create a forum, create an article, set up custom content type, update administrative settings, perform routine tasks, install modules, blocks, permissions, themes, core update, backup, audio, video

 Digital Imaging I – Adobe Photoshop: settings, tools, photo correction, selection tools, layers, masks and channels, typographic design, vector drawing design, compositing, files for web

PROFESSIONAL EXPERIENCE

Luminex Corporation – Austin, TX                                                                                                                                                                                     2020

Manufacturing Technician I – Limited Assignment

Developed skills in four manufacturing areas within five months to meet an upsurge in demand for molecular diagnostic instrumentation.

Key Achievements:

  • Software Installation - Corrected procedure issues leading to an increase in proficiency to 95% for computer configuration and software installation.

  • Procedure Validation - Reached 100% manufacture of new assembly within three weeks by completing procedure validation in collaboration with a senior engineer.

 Akima Infrastructure Services – Livermore, CA                                                                                                                                        2018 - 2019

Engineering Technician V/Laser Systems Operator

Managed remote-control positioning devices and data collection for Graphic User Interfaces (GUIs) to complete an average of two experiments weekly.

Key Achievements:

  • Precision Positioning – Achieved 98% accuracy by following precise instructions to align targets so that up to 192 laser beams were aligned to enter a 2-3mm capsule.

  • Team Collaboration – Ensured proper equipment operation to meet demanding schedule in collaboration with maintenance technicians.

 Flight Safety International – Austin, TX                                                                                                                                                                          2018

Display Assembly Technician

Led meticulous measurements for flight simulator installations and teardowns.

Key Achievements:

  • Precision Measuring – Used “get it right the first time” mentality to follow mechanical drawings to deliver measurements within ¼ inch or less for two flight simulator installations.

  • Teardowns – Facilitated labeling and organizing of each piece during teardown of two flight simulators.

  • Machinery – Stepped up to challenge to use a scissor lift, forklift, grinder, and hammer drill industrial equipment.

 Department of Treasury – Austin, TX                                                                                                                                                               2015 - 2018

Contact Service Representative

Managed successful response to 30-40 calls daily for taxpayer inquiries, data research, and prompt resolution to each call.

Key Achievements:

  • Quality Performance – Achieved a 95% accuracy rate for quality phone call assistance and support with the closure of at least ten cases daily with data entry, account adjustments, and calculation of refund or balance due.

  • Continuous Improvements – Developed a job aid that simplified a confusing telephone procedure that 33% of co-workers eventually used. Shared solutions to help decipher tax forms and publications to assist co-workers.

 Department of Veterans Affairs – Waco, TX                                                                                                                                                 2014 - 2015

Contact Representative

Effectively managed an average of 80 calls daily from Veterans seeking benefit information or other inquiries requiring connection to another office for further assistance.

Key Achievements:

  • Veteran Healthcare – Delivered 20-30 outbound calls to welcome Veterans to the Veteran’s Administration Health Care System.

  • Client Support – Ensured empathy and tact to respond to veteran questions, respond to requests, or provide support as a fellow veteran with helpful advice and resolution of issues.

MILITARY EXPERIENCE

United States Air Force

United States Army

EDUCATION & CREDENTIALS

Certificate in Business, Government and Technical Communications, GPA: 4.00

Austin Community College, Austin, TX

Honors:

  • Chancellor’s Honor Award

Written Work:

  • Handy Information About Copyright and Trademark Laws-A Handbook for Writers

Bachelor of Science in Applied Science with Concentration in Business Management

Texas A&M University, Killeen, TX

Honors:

  • Distinguished Student Spring 2011 Semester for achieving all A’s | GPA: 3.54  

Research Papers & Presentations:

  • Completed Executive Summary and Marketing Plan for a team of 3 to achieve a grade of 100% on Small Business Plan

  • Excelled in communication skills with extensive research papers and presentations

 

Associates of Applied Science in Laser Electro-Optics Technology, GPA: 3.48

Texas State Technical College, Waco, TX

 

Associates of Applied Science in Avionics Technology

Community College of the Air Force, Montgomery, AL

CERTIFICATES OF COMPLETION

LinkedIn Learning

  • Drupal 8 Essential Training: 2 Building Out Your Website

  • Grammar Foundations

  • Advanced Grammar

 

Udemy

  • Professional Technical Writing: Advance Your Writing Skills

MEMBERSHIP

Society for Technical Communication Membership